Know who you are sharing with
Scammers may call or message unexpectedly, claim that your device has a virus, or pose as a bank, tech company, government office or someone you know. They may pressure you to act quickly, install an app, open a link, or share your screen so they can “fix” a problem.
Duplica is a screen-sharing tool. We do not call people to provide technical support, detect problems on their devices, or ask them to share a screen. If someone contacts you unexpectedly and asks you to start a Duplica session, stop and verify their request using a phone number or website you find independently.
Before you start a session
- Start a session only when you understand who will watch and why.
- Send your Duplica Link directly to the intended guest. Treat it like a private invitation and avoid posting it publicly.
- Close apps, tabs, notifications and documents that contain information you do not want to show.
- Never reveal passwords, one-time security codes, payment card details, banking information or recovery keys during a screen share.
- Do not follow instructions to move money, buy gift cards, install unknown software or give someone access to your accounts.
Pause if you feel pressured. A legitimate helper should let you take time to confirm who they are. End the call or chat and contact the organization through its official app, website or the number printed on your card or statement.
While sharing
Keep an eye on the screen and on who is viewing it. Duplica shares what is displayed on your device, so avoid opening private information while the broadcast is active. If the guest is unfamiliar, asks for sensitive details, or the session no longer feels right, stop sharing immediately.
If you think you have been targeted
- Stop the screen broadcast and end the conversation. Do not follow further instructions from the caller or message sender.
- If you shared account details, change the affected passwords from a device you trust and enable two-factor authentication where available.
- If you shared financial information or sent money, contact your bank or payment provider using its official contact details as soon as possible.
- Keep relevant messages, phone numbers and other evidence. Report the incident to your local authorities or consumer-protection service where appropriate.
- Tell us about suspected misuse of Duplica at [email protected].
For a step-by-step introduction to sharing with Duplica, see Getting started.