Show the whole sequence
Let your helper see which screen you opened, what you tapped, and what happened next.
REMOTE SUPPORT, A SHARED VIEW
Share your iPhone screen for remote support
Show a trusted helper exactly what is happening on your iPhone or iPad. Send a Duplica link, start sharing, and work through the next step together.
iPhone & iPad · One guest · Browser viewing
FROM YOUR DEVICE TO THEIR BROWSERWEB SHARING · OVER THE INTERNET
A REAL-WORLD MOMENT
“Can you show me what you see?”
An app keeps showing a connection error. Instead of describing every button, you share your screen with a technician you have contacted. They open your link on their computer, watch you repeat the problem, and guide you through the settings while you make the changes on your phone.
The same approach works when helping a family member learn their way around an iPhone. The person who needs help shares their screen, so the helper can follow the actual steps.
WHY SHARE YOUR SCREEN?
Less explaining.
More understanding.
Join with a browser
Your helper can watch on Mac, Windows, Linux, iPhone, iPad or Android without installing a viewer app.
Keep the actions in your hands
You navigate your device while the helper observes. Use your usual call or messaging channel to discuss the steps.
GET STARTED
How to share your iPhone screen with a helper
- 01
Choose Web Sharing
Install and open Duplica on the iPhone or iPad that needs help. Choose Web Sharing.
- 02
Invite your trusted helper
Send the generated Duplica link directly to the person helping you. They open it in a modern browser.
- 03
Start and show the problem
Start the screen broadcast, return to the app or setting, and reproduce the issue. Stop the broadcast when you finish.
A support session starts with someone you trust.
Send your session link privately and avoid displaying passwords, security codes or banking details. Read the responsible-use guide before your first support session.
Read the responsible-use guide →A FEW THINGS, ANSWERED.
Remote support
questions.
Practical answers before you start sharing.
Contact Duplica supportHow can a technician see my iPhone screen remotely?
Open Duplica on your iPhone, choose Web Sharing, send the technician your session link, and start the broadcast. The technician watches your screen in a modern browser.
Does my helper need to install Duplica?
No. Only the person sharing an iPhone or iPad screen needs the Duplica app. The helper opens the link in a browser on a supported device.
Do we need to be on the same Wi-Fi network?
No. Web Sharing works over the internet across different networks. Both your device and your helper’s device need an internet connection.
Who performs the troubleshooting steps?
The person sharing navigates their own iPhone or iPad. The helper watches the shared screen and explains the steps through your chosen communication channel.
A LITTLE LESS DISTANCE.
Make the problem easier to see.
Bring your screen into your next conversation with a trusted helper.
Get Duplica for iPhone & iPadCurrent subscription prices and plan details in the App Store.